Find out how you can increase customer satisfaction and profits while you reduce waste, cycle time, inventory, and cost. Learn to apply Lean, Six Sigma, Kaizen Blitzes, benchmarking, change leadership, and other powerful approaches that can immediately improve operations for manufacturing, service, or any other business.
October 29 – October 31, 2013 / 8:00 a.m. - 4:30 p.m. / $3,000
Achieving measurable breakthroughs in operational performance is accomplished by delivering superior products and processes in the eyes of your external and internal customers at the lowest possible cost. In this three-day program, you will develop in-depth, hands-on knowledge of improvement methodologies, know when and how to use each method, and how to combine them into a systematic approach to take your operation to the next level, and the level after that. The instructor will use examples from numerous major industries in the manufacturing, service, software, and other sectors.
You will learn to employ innovative techniques in operations planning: Lean, Six Sigma, Kaizen Blitzes, activity based costing, benchmarking, supply chain cost reduction, self-managed teaming, change leadership, and other powerful approaches to become a high performance organization. Using the right combination of approaches will enable your organization to dramatically increase customer satisfaction and profits—while simultaneously reducing waste, cycle time, inventories, and costs. Bring with you to class data on a major "broken process" within your company (with which you are familiar) and work on it right there. Many participants will leave with a breakthrough solution.
Carlson School of Management
University of Minnesota
321 19th Ave. S.
Minneapolis, MN 55455-0438
Prepare to work hard and have fun! This workshop is ideal for both teams and individuals:
A discount of 15% will apply to registrations of 3 or more people from the same company registering as a group for the same specific program. Please note that this offer is contingent upon all registrants enrolling in the same program having the same start date. Program cancellations and program transfers affecting the minimum number of people enrolled in the program for which the discount applied will void the discount.
Titles of Past Participants (PDF)
"This course provided me with new tools to use to break down an overwhelming problem into smaller pieces and an identification of what pieces to focus on to obtain breakthrough improvements for my organization."
– Christine Hulse
BAE Systems-Armament Systems
"Operational Excellence is a class that applies well to any industry. The instructor was an excellent speaker with very practical tips for making this happen at your job site. I am thrilled with the number of tools I received in three days!"
– Denise Juday Barnett
St. Therese Homes, Inc.
"My experience in the Operational Excellence class made me vastly aware of things in my business that I can effectively change immediately. It was very eye-opening and refreshing."
– Mark Fetcenko
Vice President, Installations & Project Management
Lodgenet Interactive Corp.
Business Development Manager